We’ve had quite a few calls like this… unfortunately the answer is usually “sorry, no.” It’s not because we can’t repair punctures (watch out for a video, coming soon!) and it’s certainly not because we want to offend anyone. It’s mainly because we tend to specialise in planned services and repairs and it’s rarely economical to send someone out across London to a beleaguered cyclist just to repair a puncture.

However, we’ll always try and help you. There are a lot of bike shops scattered around London and most of them are on the big map on the wall of the Rat Race Cycles workshop. We’ll try and let you know where your nearest bike shop is, it’s almost always going to work out cheaper (for us and you) and more convenient for you to get to the nearest bike shop; most decent shops will try and find a way to fix your puncture while you wait.

If you’re out on the road and can’t get through to us, we recommend the excellent BikeHub iPhone app – and their website – as a swift and handy way of finding your nearest bike shop. It’s also got a great cycle journey planner, allowing you to choose between quieter, safer or faster routes.